CAM is expanding its custom projects team with the promotion of Frankie Sharp to development project consultant as part of the business’ ongoing investment in its technology solutions to assist UK tyre operators to maximise their efficiencies and develop new business opportunities. 

Frankie will report to Shaun Keevil, technical delivery manager at CAM, and will be tasked with delivering new development projects in conjunction with both new and existing customers.  These will be based around CAM’s wide ranging suite of tyre management software, apps and business data intelligence which will help dealers expand their client base and secure their continued growth. 

At the sixth UniSerV User Group (UUG) meeting in Birmingham recently, CAM committed further major investment over the next 18 months to ensure commercial service providers maximise their efficiencies and gain incremental business opportunities presented through its new fleet management enhancements and system reporting tools as well as benefit from the increasingly fertile area of business intelligence (BI).  

The meeting, chaired by Anne Sherwood of Tructyre, was attended by UniSerV customers Aone, Dexel, Horndean Tyres, Lodge Tyre, Micheldever Protyre, Watling Tyres, Tyrenet, Tyrework and Universal & Autocentres.

The UUG learnt about the projected developments in fleet management, driven largely by the integration into e-jobsheet, as well as the expansion of the customer relationship management module within CAMEO to manage policy, inspection calendars, customer communications and account parameters.

The meeting highlighted to attendees how the use of e-jobsheet can promote UUGers to organise and analyse their raw data through the creation of dashboards or reports that can be constructed by options including customer, sales turnover, profit, stock and service items, fitter productivity and profitability, transaction types, locations or a combination of them to assist in fleet customer acquisition and retention.

Anne Sherwood said, “CAM has pledged further investment to take system and data connectivity to the next level, enabling greater efficiencies to be introduced and more business to be generated.  The proliferation of BI means data will be able to be shared amongst the enlightened UUG participants so that they are more than competitive in the areas of fleet customer acquisition and retention over their non e-jobsheet enabled competitors.  We’re very excited to be part of this next phase in CAM’s technology development.”

Fleet maintenance and breakdown specialist Tyrenet is the first dealer network to go ‘live’ with CAM’s UniSerV V7.2 platform, connecting it to other UniSerV users that are fully integrated with e-jobsheet as well as standalone e-jobsheet subscribers via the TiDaeX™ online hub.

As a result, users can enjoy time savings and efficiencies when tyre service jobs are launched by Tyrenet via the open-access, cloud-based job management platform in real time and subsequently completed by truck, bus and van service providers.

Aaron Mikoleizik, operations director at Tyrenet, says, “We’re pleased that Tyrenet is the first dealer network to cross the line, adding greater value to our customers by improving efficiencies and data dissemination even further, including improved visibility of fleet management work done via Business Intelligence which is almost instantly available back from the field.”