CAM is bolstering its customer support further with further investment into its dedicated project team who are responsible for the total lifecycle of projects.  Four additional project consultants have been appointed by CAM bringing the full complement to six staff members, led by team manager Shaun Keevil, who has been working with CAM for 20 years.

The new team members include Dave Jones, Chris Allen, Alex Gilchrist, Nick Baber and Frankie Sharp.  Dave Jones joined CAM following a 15-year period with Event Tyres and will utilise the industry experience for process delivery. Chris Allen is moving into a project team role to join Nick Baber and Alex Gilchrist to deliver customer implementation.  Frankie Sharp will be utilising her experience gained in customer-facing activity to translate customer needs into application development process; she will now be tasked with overseeing the full design of product enhancement projects.

Ryan Naughton, operations director of CAM, says “We’re investing in an extra layer of support for customers.  With a very experienced team manager at the helm, supported by trained consultants dedicated to delivering projects, we’re confident that our customers will reap the benefits of this newly structured approach.”

A new initiative involving medium-sized fleet tyre service providers is taking place at the end of Q2, marking the inaugural Fitter-Force Forum hosted by CAM. 

The roundtable will bring together early adopters of the new Fitter-Force platform developed by CAM who have committed to the initiative including road-testing the platform ahead of its roll-out.  These include AA Tyremaster of Dublin, Paul Jarrold Tyres from Monmouth, Quality Assured Fleet Services in Oldham, S Tyres in Cork, and Three Counties Tyre Services based in Milton Keynes. 

Fitter-Force combines the operational responsiveness of digital tablet technology through

e-jobsheet with premier tyre management software for all fleet tyre work for car, van, bus or truck.  By being integrated it helps remove the back-office costs and paper-based inaccuracies that are the bane of fleet tyre service providers, while also helping improve their operational visibility and consequent customer service.

Aside from the connection to e-jobsheet, Fitter-Force will also incorporate an integrated diary system for effective resources planning (including mobile fitters), job launch (to the

e-jobsheet app), pricing, purchasing, stock control, invoicing and accounting as well as a richly featured point of sale (POS) capability. It also features both retail and fleet/account customer management as well as comprehensive views of customer service activities by account.

Fitter-Force has also been designed “from the gound up” with support for multi-language operations.

Morecambe-based TRS Tyres is to become a UniSerVTM user and a subscriber to e-jobsheet, the open-access, digital tablet-based service work platform for truck, bus and van, to enhance its commercial tyre service operations.  The agreement means that the operator will be able to introduce time savings and efficiencies into its business to reduce costs as well as improve service agility and operational visibility.

The investment will connect TRS to other UniSerV users that are fully integrated with

e-jobsheet as well as standalone e-jobsheet subscribers via the TiDaeX™ online hub.

The deal will also see TRS work with CAM International to extend the e-jobsheet app to include tyre collection functionality.

Chris Rose, general manager, TRS, says, “We’re confident we will be able to add greater value to our customers by improving efficiencies and data dissemination, including providing full visibility of work carried out, which is almost instantaneously available back from the field.  We are also looking forward to integrating vehicle tracking data into our new platform for added service effectiveness.”

Steve Daly, director of CAM International, comments, “TRS’ commitment to integration will bring considerable benefits to its customers.  Using the e-jobsheet app, TRS will benefit long term from the receipt of near real-time data to support its casing management operations, increasing the accuracy, speed, agility and visibility of all service offerings.”