CAM is embarking on a mentoring programme for its UniSerV™ users over the next six months, consolidating its major investment in both the platform and to the UniSerV User Group forum over the past five years. 

The planned road campaign aims to visit all UniSerV customers to present all the new functionality available within the system, ensuring that users are maximising the efficiencies and savings presented for truck, bus and van.  These will include the upcoming enhancements to the Fleet Management solutions as well as policy information delivery to the e-jobsheet application, and much more.

The newly integrated UniSerV and e-jobsheet users can benefit from enhancements to the system which include generating fleet inspection and fleet audit completion documentation, and offering an improved service for communicating the time, date, location and tyre measurements of individual inspections or audits, whether they are for direct or third-party customers.

Kate Neill, UniSerV service delivery manager for CAM, says, “The mentoring programme is designed to ensure UniSerV users maximise the functionality of the platform including its most recent enhancements, ensuring they fully realise all available benefit from all aspects of the software.”

Being connected, sharing data and how system links between partner operations should offer the visibility to determine which partners are best to deal with, dominated the inaugural Fitter-Force Forum on 12 June in Birmingham, hosted by CAM.

The roundtable was attended by medium-sized fleet tyre service specialists from the UK and Republic of Ireland, including AA Tyre Master, Paul Jarrold Tyres, S Tyres and Three Counties Tyre Services, which are encouraged to be early adopters of the new Fitter-Force platform.  The participants benefited from a demonstration of Fitter-Force, which combines the operational responsiveness of digital tablet technology through e-jobsheet with premier tyre management software for all fleet tyre work for car, van, bus, agri or truck as well offering comprehensive, generic tyre management capabilities.

The group identified the critical ‘pain points’ which affect their current business operations such as night call/on call management, compliance, tyre sourcing, the cost of admin for third party work, and stock management – notably work allocation and post-job reconciliation - as the key priorities for the continuing development of the platform.

Steve Daly, commercial director of CAM, commented, “The movement of data (or not) between parties will become a major decision factor in who deals with whom.  The aim of Fitter-Force is to enable small to medium-sized dealers to be able to get connected through cost-effective IT enablement.  Our next generation IT software, positioned integrally within CameoTM, will allow tyre service providers to collate and share work data should they choose to, enabling new levels of connectivity between independent business partners.”                      

Attending the Fitter-Force Forum, Mike Jarrold of Paul Jarrold Tyres Ltd, said, “The first meeting was an excellent opportunity to learn more about the development of Fitter-Force and its benefits to our business in terms of maximising efficiencies, alleviating paper chasing and re-keying, saving on admin costs, and providing stock control.  It was also very beneficial to exchange experiences and share best practice with other similar-sized operations.  We’re confident the roundtable will enable us to help shape this industry-specific technology so that we continue to enhance and grow our businesses.”

Mark Erwood is joining CAM as key account manager, tasked with providing high levels of customer interaction across the UK and Ireland to help tyre dealers develop their businesses through CAM’s IT enablement.

An experienced account manager combining 25 years of technology, automotive and warehousing expertise, Mark is well versed in delivering viable IT solutions to customers that assist with their growth as well as identifying incremental business opportunities.

Mike Allen, managing director of CAM, says, “Mark’s experience working nationally and internationally with dealers across technology and automotive sectors will assist CAM in continuing to deliver excellent customer service while recognising new growth opportunities for both the customer and CAM.  His communication skills and account management expertise will enable him, I’m sure, to build fantastic long-term working relationships.”

Mark Erwood adds, “I’m looking forward to the challenge of making a positive difference to CAM’s key customers and working with them to optimise their investment in IT for the highest possible operational returns.”